Policies & Cancellations
At Ketchikan Shore Tours, we'll do everything we can to ensure you have all of the information you need to find the tour that is right for you as well as to prepare for your excursion. Upon reserving online, you will receive a confirmation email that outlines the details of your tour, where you need to meet, what time, and helpful information such as what you should bring along for your tour. And we're always here to answer any questions you might have in preparation for your tour.
General Cancellation Policy
We do collect 100% of the payment at the time of booking. You may modify or cancel a tour up to fourteen (14) days prior to the tour departure with absolutely no penalty. A full refund will be issued for any tour canceled prior to 14 days before tour departure. Because of the high demand for certain tours, refunds will not necessarily be issued for tours canceled within 14 days of tour departure. Such cancellations will be reviewed on a case-by-case basis (in accordance with individual tour operators’ respective cancellation policies) in order to determine if a partial or full refund may be issued. If for any reason your cruise ship does not arrive in port as scheduled, creating interference with a tour departure, we will refund your tour cost entirely or, if you request it, will work to accommodate you on another tour. If for any reason the tour is canceled from our end, you will be fully refunded for the entire cost of your tour. Ketchikan Shore Tours must be notified at (844) 626-9600, by email, or by live chat for a refund to be issued.
Ketchikan Shore Tours guarantees the following benefit to Flex Cancel purchasers: Full refund, including tax, for a tour canceled at any time up to 24 hours before scheduled tour departure. Please, however, note the following restrictions: To receive a full refund, customers who wish not to attend a given tour must notify Ketchikan Shore Tours at (844) 626-9600 or by email at least 24 hours before the scheduled tour departure. Flex Cancel must be purchased at the time of tour booking; it may not be purchased at any point following checkout for a given tour. Flex Cancel applies only to the tour for which it was purchased; any other tour booked through Ketchikan Shore Tours requires an additional Flex Cancel purchase to be eligible for associated benefits. The Flex Cancel option itself is non-refundable.
Return to Ship Guarantee
We guarantee that you will not miss your ship. We book tours for thousands of cruise ship passengers every year and we’ve never left anyone behind! If you were to miss your ship’s departure through no fault of your own on a tour that has been booked with us, we will get you to your next port of call. *Transportation and any necessary lodging will be provided.